Frequently Asked Questions

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Shipping

Q. What Shipping methods does Playful Plush Toys.com offer?
A. Playful Plush Toys.com offers Standard and Expedited shipping options with delivery confirmation. International Orders are sent via USPS Air Service.

Q. How much is Shipping and Handling?
A. We charge a flat rate based on the total of the order. All of our shipping rates can be viewed on our website by clicking here.

Q. How long does Playful Plush Toys.com take to ship my order?
A. We ship daily from our warehouse via USPS. If your order arrives early enough prior to the shipment for the day going out, we will do our best to get it out the same day. In the event that can not go out that day, we will have it sent in the very next shipment. Rush Handling is available for only $3.50 additional which will help to ensure that your package goes out the same day- even on weekends.

Normal Delivery time is 3-5 business days from the time the order is placed (Often times much sooner). Holidays can delay delivery by a few days as well but we will make every attempt to get your items to you as quickly as possible.

Q. Does Playful Plush Toys ship outside the United States?
A. Yes! We have regular customers from all over the world including the U.K., Australia, Canada, and Western Europe.

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Order Status and Tracking Questions

Q. I placed an order online, how do I know it went through correctly?
A. Playful Plush Toys.com has a system in place to immediately notify our customers and warehouse staff that we have received your order. This notification is sent to you via email shortly after you have completed your purchase. If you do not receive an email within minutes after placing your order, please contact us at (800) 255-9164 so that we can confirm that received it correctly.

Q. Can I track my order?
A. Yes! Upon shipping your order, we will send you a link to USPS.com to track your specific package. Once you receive the email from us, visit www.usps.com where you can quickly and easily track your package.

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General Information

Q. Does Playful Plush Toys.com have an affiliate program?
A. If you own or operate a website that you feel would compliment ours, feel free to sign up as a Playful Plush Toys.com affiliate and earn a 10% commission on all sales generated from your unique link. Our program is run thru the ShareaSale network and we offer an extensive selection of tools that affiliates can utilize to promote our products such as banners, a datafeed, a template site, and a product page maker. Click here to get more information about the program.

Q. Is there a discount if I order a large quantity of items?
A. For large orders of a single item or single type of item ( Ex: Webkinz ) please email us and we will work with you, if possible, to bring the price down.

Q. What is your return policy?
A. All returns must be made within 30 days from the date of purchase. Any items should be sent back to us in original packaging and in unused condition which includes any hang tags and/or unopened plastic bags. As long as the item is returned in its original condition and packaging within this time period then a credit for the cost of the item will be issued back to your credit card or if you prefer, attached to your Playful Plush account as a Store Credit for future use. If choosing the Store Credit, please be aware that it never expires and it can be used to help cover any cost of future orders (Shipping, Item Cost, etc.) Any unused portion will be then automatically left on your account until you choose to use it. The buyer is responsible for all shipping costs for returning any and all items. Shipping costs for your original purchase will not be credited.

Q. What is your cancellation policy?
A. In the unlikely event that you wish to cancel your order it must be within 24 hours of originally placing your order. Any orders placed after the 24 period has elapsed will have already been sent for fulfillment and will not be able to be altered. We will always work hard to help if possible.

Q. Will you issue me a credit back to my credit card?
A. We issue a full credit back to your credit card if so desired. A store credit is also an option available to you.

Q. What if I have a question that isn't listed here?
A. Please email Customer Care at customercare@playfulplushtoys.com and send us your question or try our Live Chat feature. We will reply as promptly as possible. You can also call us toll free (800) 255-9164 between the hours of 10 a.m.- 5 p.m. PST Monday-Friday and we can try to help answer any and all questions that you may have. To better serve you, we have customer care representatives available seven days a week via email and Live Chat to answer questions and help place orders.

(Please Note: All Times Listed Are Pacific Standard Time)